Senior Manager, Knowledge Management


Location Jakarta, Indonesia
APPLICATIONS CLOSE – 20th of May 2024, 5 PM Jakarta Time.

Program Background

The SKALA Program is a significant Australian investment designed to help Indonesia address regional disparities in development. SKALA will contribute to this objective by strengthening selected elements of Indonesia’s large and complex decentralised government system responsible for the delivery of basic services (Layanan Dasar). The SKALA Program’s core approach is to facilitate better collaboration (Kolaborasi) between Indonesian government stakeholders, at national and subnational levels, to help realise synergies (Sinergi) that will trigger improved service delivery. Moreover, SKALA will build on, and take to scale, the successes and learning from Australia’s previous 19 years of support to Indonesia’s decentralised government system. The SKALA Program is to be implemented through the following three pillars:

  • Pillar 1: Stronger national level enabling environment for sub-national service delivery
  • Pillar 2: Better sub-national governance for service delivery
  • Pillar 3: Greater participation, representation and influence for women, people with disabilities and vulnerable groups

SKALA is implemented at the national level with an office in Jakarta and at the subnational level with offices in Aceh, Nusa Tenggara Barat, Nusa Tenggara Timur, Maluku, Gorontalo, Kalimantan Utara, Tanah Papua. In addition to the 3 pillars, SKALA works across 4 general themes of Public Financial Management, Minimum Service Standards, Data and Analysis and GEDSI.

About DT Global

DT Global is shaping a future where sustainable development and innovation empower individuals, communities, and nations. We work in partnership with local stakeholders to foster inclusive prosperity, social equity, and environmental stewardship. Our global team of 2,500 staff and experts work in over 90 countries to solve complex problems in the peacebuilding, governance, economic development, environment, and human development sectors. With a track record of technical excellence and more than 60 years of international development experience and relationships, we deliver innovative solutions that transform lives.

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The Role

The Knowledge Management Senior Manager will report to the Knowledge Management Lead, to support the management and oversight of knowledge, advocacy-related efforts, stakeholder engagement and other related support, at the national and regional levels. The incumbent will be responsible for capturing, packaging and disseminating knowledge related outputs, including using a mix of social science tools and new approaches.  

Click on the link or copy paste it to access the full Terms of Reference for this position:

About You

Specific Responsibilities 

Specific responsibilities will include, but not be limited to the following:

  • Produce, implement and monitor a comprehensive strategy for KM activities that supports SKALA to develop and deliver advocacy-centred information across a broad range of stakeholders; 
  • Work with, coordinate and support SKALA team to develop, curate, and produce materials on evidence-based best practices, policy recommendations and lessons learned; 
  • Develop and maintain SKALA’s Knowledge Hub inside Sharepoint to ensure it remains a centralised repository of all Program knowledge products, program reports, other donor reports (published and unpublished), relevant Government of Indonesia reports and policy documents, and links to other sources of relevant regional and global information.  
  • Manage access requirements for all SKALA personnel to the Knowledge Hub, and ensure each person has the appropriate level of access. 
  • Manage end-to-end KM cycle, including working collaboratively with partners, to collect, publish/disseminate and promote knowledge products, share lessons learned, best practices and evidence-based recommendations including leveraging various tools, which may include blogs, stories, websites, podcast, videos, social media strategies and messages, webinars, events, and engaging materials related to basic service delivery; 
  • Facilitate and coordinate with partners, communities of practice of thought leaders within government, private sector, non-government service provider, academia and civil society. 
  • Support and monitor engagement efforts to reach nontraditional actors through strategic media outlets;  
  • Develop plan to monitor periodically, to help identify knowledge gaps, areas of improvement and optimise processes;and   
  • Other tasks and duties as assigned.  

Other Duties

  • Comply with DFAT, DT Global and SKALA policies on gender, disability, fraud and anticorruption, child protection, PSEAH and the environment.  
  • Ensure compliance and adherence to various operational policies, guidelines and manuals issued by DT Global and SKALA.  
  • Proactively identify and report risks and manage risks within your level of accountability. 
  •  Undertake other duties as required by the Program 

Job Requirements

  • Communications: Ability to get consensus and collaboration across a broad range of stakeholders; ability to explain complex concepts in layman’s language; ability to generate enthusiasm; ability to establish straightforward, productive relationships; solid documentarian.
  • Stakeholders Orientation: Understands stakeholders’ needs and priorities; responds promptly and effectively; identifies supports and products as appropriate.
  •  Drive for Results: Makes things happen; Is proactive; balances “analysis” with “doing”; sets high standards for self; Commits to organisational goals.
  • Teamwork: Collaborates with others in own unit and across SKALA team; acknowledges others’ contributions; works effectively with individuals of different culture and gender. Influencing and resolving differences across organisational boundaries: promoting collaboration and facilitating teamwork across organisational boundaries. 
  • Analytical Thinking and Decisive Judgment – analysing issues and problems systematically, gathering broad and balanced input, drawing sound conclusions and translating conclusions into timely decisions and actions.
  • Work environment involves only infrequent exposure to disagreeable elements and minor physical exertion and/or strain.
  • Work may require long, and flexible hours as needed. Travel is based on need. 

Relationship Management 

This position will work closely and effectively with a range of stakeholders, including all other Program staff, the DT Global corporate team and other external service providers. The position will report to the Knowledge Management Lead.  

Selection Criteria

Education and experience:

  • Master’s degree or similar advance degree in Communications, Knowledge Management, International Relations/Public Affairs, Journalism, Political Science or related disciplines.
  • Minimum 15 years plus of experience in a Knowledge Management role, including minimum 5 years at the senior management level, preferably for a DFAT-funded Program. 
  • Proven experience in producing and/or implementing KM Plan/Strategy; including in planning and implementing campaigns for development issues.
  • Experience and skills in developing and implementing creative and successful KM cycle, including events and social media products.
  • Experience and skills in turning tacit knowledge into explicit knowledge.
  • Experience in policy research and/or public policy environment is preferred.  

Technical Skills and Knowledge:

  • Advanced understanding of national and regional level of basic service delivery issues, strategy, policies, and programs.
  • Demonstrated analytical & conceptual skills and aptitude for learning the latest scientific/evidence-based approaches to national and regional level poverty reduction strategy and programs and translating them into communication and KM initiatives.
  • Familiarity with public sector governance and development, regional planning, policy development and reform, poverty reduction and other related areas.
  • Proven excellent presentation and writing skills.
  • Proven ability to coordinate and consolidate information and generate material for different audiences.
  • Demonstrated experience in establishing and maintaining positive working relationships with key sector partners, stakeholders, and media networks. 

Interpersonal Skills:

  • Proven record of strong networking and stakeholder engagement experience, with the ability to work in sensitive situations and challenging policy environments.
  • Able to work very effectively with a range of government agencies, development partners (including donors, multilateral agencies, and non-government agencies).
  • Fluent in written and spoken both Bahasa Indonesia and English.
  • Ability to work in complex environments with multiple tasks, competing priorities, and short deadlines. 

Successful Indonesian nationals will be engaged under a national contract in IDR and will be subject to Indonesian employment regulations and tax obligations.

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Please submit

1)     A combined 1 (one) pdf file consisting of your CV and a cover letter addressing the Selection Criteria, along with past work samples

APPLICATIONS CLOSE – 20th of May 2024, 5 PM Jakarta Time.
Should this role be of interest, we encourage you to apply as soon as possible.  Kindly note only shortlisted applicants will be contacted.

Sinergi dan Kolaborasi untuk Akselerasi Layanan Dasar (SKALA) adalah Program Kemitraan Australia-Indonesia untuk mendukung Pemerintah Indonesia dalam upaya mengurangi kemiskinan dan ketimpangan dengan meningkatkan penyediaan layanan dasar bagi masyarakat miskin dan rentan di daerah tertinggal.


Sinergi dan Kolaborasi untuk Akselerasi Layanan Dasar (SKALA) adalah Program Kemitraan Australia-Indonesia untuk mendukung Pemerintah Indonesia dalam upaya mengurangi kemiskinan dan ketimpangan dengan meningkatkan penyediaan layanan dasar bagi masyarakat miskin dan rentan di daerah tertinggal.


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